Green Returns is a powerful feature on Return Prime that allows merchants to offer partial refunds to eligible customers while letting them keep the item. This helps cut down on return shipping and logistics costs and supports a more environmentally friendly returns process. With customizable rules, you can automate the decision-making process and tailor the experience to fit your brand’s sustainability goals.
Why Use Green Returns?
Reduce logistics and operational costs: Avoid reverse shipping and warehousing costs.
Improve customer satisfaction: Offer a convenient and hassle-free return experience.
Support sustainability: Lower carbon footprint by avoiding unnecessary shipping.
Drive loyalty: A small partial refund for keeping the item can leave a positive brand impression.
How to Enable Green Returns
To get started with Green Returns, you'll first need to enable it from your Return Prime dashboard:
Go to your Return Prime dashboard.
Navigate to the Policies section and scroll down to Green return
Click on Create a new green return
Setting Up Green Return Rules
Once you’ve selected Green Return, you’ll see a screen similar to the one below, allowing you to define the logic for when a Green Return should apply.
Step-by-Step:
Name Your Rule
Add a recognizable name (e.g., "Green Return for Low-Cost Items").
Choose Rule Conditions
Select whether to match ALL or ANY of the conditions.
Add your specific conditions (e.g., "Order value less than $20", "Product category is Accessories").
Set Refund Logic
Choose between:
Refund a fixed partial amount (e.g., $5)
Refund a percentage of the order/item value (e.g., 20%)
Select Refund Mode
Choose how the refund will be processed (e.g., original payment method, store credit).
Save the Rule
Click Save to activate your rule.
Note: Multiple rules can be created to target different customer scenarios or product types.
Best Practices
Use Green Returns for low-value or bulky items where return logistics are costlier than the item’s value.
Combine Green Returns with automated approval rules to save time.
Highlight the sustainability aspect in your customer communication for brand value.
FAQs
Q: Can I disable Green Returns for certain order values?
A: Absolutely! You can use rule conditions to exclude certain return reasons, product price, or order values.
Q: Will this affect my inventory?
A: No. Since the product is not being returned, inventory levels are not restocked automatically.
Need Help?
If you need assistance setting up Green Return rules, our support team is here to help. Reach out via chat or email us at support@returnprime.com