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Simplify the Process with Gift Returns

Wonder Women avatar
Written by Wonder Women
Updated over a week ago

Gift Returns make it easier for customers to return or exchange gifted items even if they weren’t the original purchaser. As long as they have the order details and the email or phone number used to place the order, gift recipients can initiate a return or exchange seamlessly.


What Can Customers Do with Gift Returns?

  • Return the gift for store credit (only store credit is allowed for refunds).

  • Exchange the gift for another variant of the same product (e.g., size or color).


How It Works

  1. The gift recipient accesses the Return page powered by Return Prime

  2. They enter the order details and email or phone number used during the original purchase.

  3. They are asked to submit:

    • Their own contact information

    • A new pickup (for return) or delivery address (for exchange)

  4. The return/exchange process proceeds as normal with store credit issued or a variant exchange processed.

Note: Gift returns are limited to exchanges within the same product (e.g., size/color changes).


How to Enable Gift Returns

Merchants can enable this feature easily:

  1. Go to Settings in your Return Prime dashboard.

  2. Navigate to the Policy section.

  3. Scroll down to Gift Returns.

  4. Toggle the switch to enable Gift Returns.


Best Practices

  • Promote Gift Return options in holiday or promotional campaigns.

  • Set expectations clearly—refunds are only to store credit and exchanges are limited to variants.

  • Test the flow before going live to ensure it meets your customer experience standards.


FAQs

Q: Can gift recipients exchange for a different product?

A: No, exchanges are only allowed for variants of the original product.

Q: Where does the refund go?

A: Refunds for gift returns are processed as store credit only.

Q: How secure is the process?

A: Gift returns require order details and contact information, ensuring that only valid returns are accepted.


Need Help?

If you have questions or need support, our team is just a message away. Reach out via live chat or email us at support@returnprime.com


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