Return Prime now allows merchants to refund customers directly to their Shopify Store Credit—offering a seamless and flexible alternative to traditional refund methods. This is especially useful for encouraging repeat purchases and retaining revenue within your store.
Note: This feature requires activation from your Shopify Admin. Learn more in Shopify’s guide: Shopify Store Credit
Why Use Shopify Store Credit for Refunds?
Encourage Repeat Business: Customers are more likely to shop again when refunded to store credit.
Reduce External Transaction Fees: Avoid third-party refund processing costs.
Streamline Returns: Provide a hassle-free and brand-aligned refund experience.
How to Enable Shopify Store Credit in Return Prime
Go to your Return Prime dashboard.
Click on Settings.
Navigate to the Integrations section.
Find Shopify Store Credit in the list.
Click Activate and then Save.
That’s it! Once activated, this refund option will be available when configuring refund rules or processing manual returns. You can also incentivise your customers to opt for this refund mode over others using Wonder Promotions feature.
Using Store Credit in Refund Rules You can integrate Shopify Store Credit as a refund mode in automation rules such as:
Auto-refunds
Green Returns
Partial Refund Rules
Just choose Store Credit from the refund mode dropdown while setting up the rule.
FAQs Q: Can I issue full refunds to store credit? A: Yes, you can issue both partial and full refunds using Shopify Store Credit.
Q: Will customers be notified when they receive store credit? A: Yes, Shopify will automatically notify customers when store credit is added to their profile.
Q: Can I track how much credit was issued? A: Yes, you can view the store credit history in each customer’s profile in your Shopify Admin.