We’re excited to introduce a new feature that allows you to capture additional payments from your customers incase of both -
1. Exchange their purchase with any other product available in your store—
2. Capture additional Return/Exchange Fees.
Here’s how customers will be able to place a request and pay the difference effortlessly.
Here are the steps to enable this on your account:-
1. Open Return Prime dashboard and click on > Settings > Integrations.
2. Scroll down and find Razorpay in the list and click on the activate button to provide the required details.
3. Here you will need to provide the Razorpay "API key ID" and "API Secret" in order to activate it. If you already have the credentials saved then you can update them here or regenerate the keys from the Razorpay dashboard.
You will also need to copy the webhook url mentioned and paste it on Razorpay Dashboard and subscribe to all payment related events. Here's a step by step documentation to add webhook on Razorpay - https://razorpay.com/docs/webhooks/setup-edit-payments/
4. Once done then click on the "Save and activate" button.
NOTE - Enabling the payment capture flags is mandatory for collecting any additional amount (e.g., price difference on exchanges or return fees) during the return/exchange journey. These settings can be activated from the Policies section, as shown in the image below.
If you have any further questions or need additional assistance, please contact our support team at help@returnprime.com.