Introduction:
Return Prime App has a feature that allows merchants to charge return fees at the order level, providing a more flexible and customizable approach to managing returns. In this guide, we'll walk you through the steps of configuring and implementing order-level return fees through the Return Prime App.
Open Return Prime App Settings: To get started, launch the Return Prime App and navigate to the "Settings" tab. This is usually found in the app's dashboard or main menu.
Access Policies: Within the Settings menu, locate and click on "Policies." This is the section where you can define and refine your return policies to meet the specific needs of your business.
Scroll to Return Fee Section: Once in the Policies section, scroll down to the bottom of the page. Here, you will find the dedicated "Return Fee" section.
Toggle to Order/Request Level: Within the Return Fee section, look for a toggle that allows you to set the return fee on either every request or every order.
Understanding Order-Level Return Fee Deductions:
Following the selection of "Order Level," specify the return fee amount. For example, If a merchant sets a $10 return fee at the item level, this amount will be deducted from each individual request. On the other hand, if the merchant opts for a $10 return fee at the order level, only the first request associated with that order will have the $10 deduction. Subsequent requests for the same order will not incur an additional fee, but rather, the system will display a reference to the initial deduction for transparency.
Save Your Configuration:
Once you've configured the order-level return fee settings, be sure to save your changes. This ensures that your specified return fee structure is implemented and will take effect as customers initiate return requests.