Some time the customers can reachout to you and ask to raise request because they might be out of window or if you want to create it as an exception for them. In this guide, we'll walk you through the simple steps to manually create a return request using the Return Prime dashboard, ensuring a hassle-free experience for both merchants and customers.
Step 1: Navigate to the Return Section:
On the left sidebar of your Return Prime dashboard, locate and click on the "Return" option. This will open up the return management section.
Step 2: Click on "Create New Request":
Once you're in the returns section, look for the "Create New Request" button on the right side of the screen. Click on this button to initiate the process of creating a new return request.
Step 3: Enter Order Number:
A pop-up window will appear. In this window, enter the Shopify order number associated with the return request. This ensures that the system can identify and link the return to the correct order.
Step 4: Select Items and Reasons:
In the pop-up, you'll find a list of items from the specified order. Select all the items that the customer wants to return. For each selected item, choose the corresponding reason for the return. This information is crucial for analysis and improving customer satisfaction. After selecting the items and reasons, it's time to choose the refund mode. The Return Prime dashboard typically offers various refund options. Select the mode that aligns with your refund policies and the customer's preference.
Step 5: Confirm and Approve:
Review the details you've entered to ensure accuracy. Once satisfied, click on the "Done" or "Submit" button, depending on the Return Prime dashboard interface. This action finalizes the creation of the return request.
With the return request created, you can now proceed to approve it based on your company's return policies. The Return Prime dashboard often provides options for setting return approval criteria. Ensure that you follow your established policies during this step.