Merchants across the globe can have different policies and different rules when it comes to approving a request. Return Prime allows the merchants to reject (Disapprove) the request at any time.
Below are the steps to reject a request:-
Open the request on the dashboard. You can search as well using a return ID or order ID.
Once the request is open then you will see the "Reject" option just below the order number.
Here you will get a pop-up, in which you can also add an additional note, which will go via email to the customer.
A request can be rejected at any stage. For example, when you received the item at the warehouse and it is not in good condition as per your policy or customer's claim.
When a request is rejected, the customer can not raise the request again for the same item. For that you can delete the request.