If you are using Gorgias Helpdesk to manage your customer queries, this integration is going to make the work of your customer support team super seamless. They will now be able to see the returns, refund, shipment details for your customers right on the Gorgias dashboard.
Here is how the integration between Gorgias and Return Prime works:
When a customer creates a support ticket through Gorgias, the HTTP integration triggers an API call to Return Prime. This call fetches all relevant return and exchange requests associated with that customer's email or order ID. The return request details, such as return status, refund information, and return history, are then displayed directly on the Gorgias dashboard which leads to:
Faster customer support: Customer support agents have instant access to return details without leaving Gorgias, reducing response time for every ticket.
Unified view: Agents can see all return-related interactions in one place, improving issue resolution time and increased CSAT scores.
Proactive service: Agents can address queries about return statuses or refunds more efficiently, leading to better customer satisfaction.
Here is a step-by-step process to integrate Gorgias with Return Prime:
Step 1 : Create a private app on your Return Prime.
On your Return Prime dashboard, go to Settings > Integrations > Develop Apps
Step 2 : Create a custom app to get your API access token.
Click on Create new app > Give it a name > API Credentials and then copy the API access token for later and click on save.
Step 3 : Create an HTTP integration on Gorgias:
Move to your Gorgias dashboard, go to Settings > App Store > HTTP Integration > Add HTTP Integration.
Step 4: Add integration details
Add a name to the integration (Say Return Prime) , check all triggers and paste the below URL:
https://admin.returnprime.com/return-exchange/v2?customer_email={{ticket.customer.email}}&limit=20
Step 5: Once done, click on Add headers. Choose the key name as x-rp-token and paste the API keys copied earlier from Return Prime dashboard in the value box. Verify all details , and then click on Add Integration.
Step 6: Click on edit widgets - Open and drag the Return Prime widget it from the list of available widgets into your ticket sidebar on the right-hand side. You'll find this widget at the bottom of the widgets page and you can drag and drop it into a spot that you see fit on the right, modify it, and Save Changes.
Here is how it will get to see all the returns data on your Gorgias dashboard:
When a ticket is now created or updated, Gorgias will automatically pull customer information from your Return Prime account and display it in the sidebar under RETURN PRIME section to the right of your tickets.
Pro-tip: Your team may not need all the data provided by Return Prime so we recommend you to remove the ones which are not important/helpful for your team and show the important information on top like shipment status, refund details etc.
If you have any further questions or need additional assistance, please contact our support team at help@returnprime.com.