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Most Common Questions
Learn from other merchants on providing the best post purchase experience to their customers
14 articles in this collection
Written by
Wonder Women
How to activate Glood to upsell your customers on return page
Step by step guide to activate Return Prime on glood to upsell your customers on returns page
Written by
Wonder Women
Updated over a week ago
Pricing Plans on Return Prime
Learn about our different pricing plans and how to choose between them
Written by
Wonder Women
Updated over a week ago
How to unarchive a return or exchange request?
Unarchiving a return or exchange request
Written by
Wonder Women
Updated over a week ago
How to show only Exchange option to customer?
Learn how to show only option to exchange and not return.
Written by
Wonder Women
Updated over a week ago
What to do if my logistic partner is not integrated with Return Prime?
Get to know the right way to use Return Prime if your choice of logistic in not available.
Written by
Wonder Women
Updated over a week ago
Can I offer only Returns and not both Returns and Exchange to the customer?
Step by step guide to show only returns option to the customer
Written by
Wonder Women
Updated over a week ago
How does exchange works with Return Prime
Learn how exchange journey works with Return Prime
Written by
Wonder Women
Updated over a week ago
How can I charge customer for Return Labels?
Charge additional fee to your customers for return labels.
Written by
Wonder Women
Updated over a week ago
How to edit email notification templates?
Send branded notification emails to your customers throughout return cycle.
Written by
Wonder Women
Updated over a week ago
How can I get notified for new returns and exchange requests?
Written by
Wonder Women
Updated over a week ago
How Gift card refunds are different from Discount code refunds?
Understand the difference between Refunds via Gift card and Refunds via Discount code
Written by
Wonder Women
Updated over a week ago
How can I refund a customer?
Written by
Wonder Women
Updated over a week ago
How to change the available refund modes for customers?
Written by
Wonder Women
Updated over a week ago
How to allow customers to return multiple items?
Written by
Wonder Women
Updated over a week ago