Most Common Questions

Learn from other merchants on providing the best post purchase experience to their customers

11 articles in this collection
Written by Wonder Women

Pricing Plans on Return Prime

Learn about our different pricing plans and how to choose between them

Written by Wonder Women
Updated over a week ago

How to unarchive a return or exchange request?

Unarchiving a return or exchange request

Written by Wonder Women
Updated over a week ago

How to show only Exchange option to customer?

Learn how to show only option to exchange and not return.

Written by Wonder Women
Updated over a week ago

What to do if my logistic partner is not integrated with Return Prime?

Get to know the right way to use Return Prime if your choice of logistic in not available.

Written by Wonder Women
Updated over a week ago

Can I offer only Returns and not both Returns and Exchange to the customer?

Step by step guide to show only returns option to the customer

Written by Wonder Women
Updated over a week ago

How does exchange works with Return Prime

Learn how exchange journey works with Return Prime

Written by Wonder Women
Updated over a week ago

How can I charge customer for Return Labels?

Charge additional fee to your customers for return labels.

Written by Wonder Women
Updated over a week ago

How to edit email notification templates?

Send branded notification emails to your customers throughout return cycle.

Written by Wonder Women
Updated over a week ago

How can I get notified for new returns and exchange requests?

Written by Wonder Women
Updated over a week ago

How Gift card refunds are different from Discount code refunds?

Understand the difference between Refunds via Gift card and Refunds via Discount code

Written by Wonder Women
Updated over a week ago

How can I refund a customer?

Written by Wonder Women
Updated over a week ago