F.A.Qs from our merchants
Creating and analysing reasons to reduce returns and exchanges on your store
How to allow a return/exchange for a specific region or province/state
Set Up Automation Rules for Auto-Refunds
How do I upgrade to the better plan?
How to unarchive a return or exchange request?
How can I get notified for new returns and exchange requests?
How Gift card refunds are different from Discount code refunds?
Pricing Plans on Return Prime
How Return Prime Can be used for Warranty Claims
Not able to approve the return or exchange request on the Return Prime dashboard
Troubleshooting Steps When a "Return Prime" Portal Won't Load
How to export data from Return Prime dashboard?
How to add notes and tags to a request with Return Prime
How does return and exchange flow work with Return Prime?
Sync your returns data back to Shopify from Return Prime